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Tata Power - Redefining the Power Sector of India
Home > Businesses > Distribution

Distribution

Mumbai Distribution

Tata Power is constantly striving and proud to live to its founder's dream: To be able to provide cheap, abundant and uninterrupted power. Our key focus is to reach out to the larger population of the city with our competitive tariff and see this dream come true. We take immense pleasure in being associated with the residents of Mumbai as their preferred power supplier and are constantly trying to provide this city with an improved experience with us. Ever since we started this journey, the company has transformed the distribution landscape by offering a plethora of choice to consumers. Not only does Tata Power offer benefits to its consumers with the most competitive and economical tariff, but also delivers excellent customer service at par with international benchmarks.

Tata Power's growth rate to light up the lives of consumers grown manifold and this has been achieved through special initiatives and camps organized by us to ensure that consumers can switch to Tata Power conveniently. A steady network expansion within the city with a focus on 11 clusters approved by MERC: Mira Road, Dahisar, Kurla LBS, Saki, Mindspace in Malad, Trombay, Mankhurd-Chembur, Vrindavan in Anushakti Nagar, Arogyanidhi in Andheri West, Vasant Utsav in Kandivali East, Malad BMC Lagoon has been taken up. Our efforts in these areas are focused on expanding our reach, and a strong distribution network connected to homes of our satisfied consumers.

Ensuring Uninterrupted Power Supply

At the core of reliable power supply to the city is the unique ‘Islanding System' pioneered by Tata Power, due to which the city of Mumbai has the advantage of assured uninterrupted reliable supply of power. In case of a grid failure, the Islanding System ensures uninterrupted power supply within the city limits. In case of a breakdown in the Western Regional Power Grid, Tata Power's system is automatically isolated from the rest of the grid. It ensures that our generating units continue to function. All essential services are assured continuity of power supply.

Delhi Distribution

The Company's partnership for distribution with the State Government of Delhi for its North Delhi customers, the North Delhi Power Limited (NDPL), is the only success story of privatisation in India. This company serves over 1 million customers (from a population of 4.5 million) spread over in an area of 510 sq. kms and has a peak load of 1050 MW. Since its formation in 2002, the company has launched a series of technological improvements for upgrading reliability and other customer services. Measures like energy audits, replacement of old meters with theft-proof electronic meters, automated meter reading, aggressive enforcement and public awareness drives have reduced the current ATC loss percentage to well below the target loss level percentage that has been committed to the regulatory authorities.

To create greater operational efficiencies, better load management and improvement in consumer services, NDPL has invested over Rs.1,350 crore in capital expenditure during the past five years. NDPL is automating its grids, mapping the network (for quicker fault location and isolation) and automating the outage management system on the Gas Insulated Switchgear (GIS) platform. In the retail power distribution business, innovative customer service measures are critical to success. In a measure adopted for the first time in India by a distribution company, NDPL ensures that its representative visits a new customer's premises and completes all formalities required for providing a new connection, without the customer having to visit NDPL's office.

Tata Power is now poised to participate in power distribution programmes in other Indian states.

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