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Consumption
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Industrial Customers
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Home > FAQ
General FAQs
Why sometimes previous months' bill amount appears as outstanding even after paying the bill?
What is FAC, Tax on sale and Electricity duty? How are these calculated?
Does the TATA POWER meter reader go every month to read the meter, or is the bill prepared on estimated consumption every alternate month?
What is Multiplication Factor (MF) and how is it calculated? How is it different from mine to others?
Whom should I contact for billing problem?
What are the provisions under new Electricity Act 2003 for offences related to misuse/ theft of electricity?
Consumer's FAQs
What is the procedure for change of name?
What is the procedure for increase in load?
What is the procedure for electricity duty exemption?
Billing
How is the consumption of electricity billed?
What are components of electricity bill?
How does one calculate one’s electricity consumption?
Whom should one contact for common billing and metering queries?
What does a new customer do if the first electricity bill is not received?
What does one do if a bill has not been received or lost?
Whom should the customer contact if the tariff applied is not correct?
What does one do if the meter reading on the bill appears incorrect?
What should be done if the current bill shows arrears even though the previous bill has been paid within the stipulated period?
Why does a bill indicate nil or low units even though the consumption has been regular?
Why does a bill appear to be in excess of the usual?
Why does the bill show that the units have been consumed even though the premises were unoccupied and locked?
How is billing adjustment made for the defective metering period?
Can a customer replace the main supply fuse installed by the company?
Provision under Electricity Act 2003.
Power Failure
Why do I face power failures?
How do I report a power failure?
How often do I need to follow up after reporting of power failure?
Why do my neighbours have power and mine is still off?
Can I use a portable generator during non-availability of power supply?
Can I switch ON all the appliances once the power is resumed?
Safety
Is it necessary to install Earth Leakage Circuit Breakers (ELCB)?
An ELCB with 30mA setting trips very often thus causing inconvenience. Is it safe to install an ELCB with higher setting?
Is it safe to operate the geyser switch with wet hands while in bath?
Who will ensure that our residential wiring is healthy?
What is the purpose of Neutral and Earth in a supply system?
What should be done when somebody gets an electrical shock?
Is it safe to use water in case of an electrical fire? What should be done in the event of a fire in electrical wiring / gadget?
Energy Conservation
What is a Compact Fluorescent Lamp (CFL)?
Will CFL reduce my electric bill?
Improvement of Power Factor
What is Power Factor?
What are the effects of low Power Factor?
Why does Power Factor become low?
How to improve Power Factor?
Consumption
Why consumption of one customer is different from his neighbour having same equipment?
Why consumption varies from season to season?
Does the consumption of a ceiling fan depend on the position of the regulator?
What are the equipment consuming higher power?
Is there a variation in consumption when equipment deteriorates?
My meter is tested OK but I still feel my bill is rather high. What should I do?
I have three persons in my family & my neighbour has six. Why is my bill higher?
Industrial Customers
Why is power factor penalty charged?
Can you suggest ways to reduce power consumption?
Why are there voltage fluctuations? Whom should we contact if we get low / high voltage?
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