A unique feature of the Tata Power's customer care is the variety of services which are available to its clients:
Energy audit, energy conservation study and energy management
System Protection Studies, for parallel operation of the captive generation or diesel generating sets with the grid supply
Review of the equipment at the consumer substations for upgrading and modernising to enhance reliability levels by analysis of operation and maintenance performance data of consumers’ substations
Diagnostic Testing Services
Providing Selective Load Trimming Scheme for non-essential loads in the consumer premises by Load Trimming Devices to avoid total interruption of power supply to the consumer under system emergency operations
Fault Detection on the distribution cables inside the consumer premises
Assistance / guidance in maintaining safety to the consumer’s equipment, personnel, etc.
Technical training of consumers’ operation and maintenance staff at the Company's training centres
Call Centre
Contact for any complaints / queries / non-receipt of bills / supply interruptions on following telephones
