Customer Centricity Academy
At Tata Power, the customer is at the center of al that we do, hence we are committed to becoming a customer centric organization thereby providing an exceptional to our customers, each time, every time. To aid in this objective, developing a customer first attitude, going the extra mile, managing various customer segments, and providing extraordinary customer experience have been identified as the essential proficiencies. The various Customer Service tracks spanning roles in CRC, Call Centre, CRM, eCare, Meter management, Revenue billing & recovery, Commercial functions etc. with different levels of expertise and certifications (Professional, Champion, Expert level certifications).