Intelligent energy in every action

Continuing our vision of ‘Innovating today to empower tomorrow’, we are scaling AI and Agentic frameworks, powered by a robust data platform, across the energy value chain. These capabilities are transforming grid operations, optimising energy costs through storage, enhancing customer and partner experiences, and improving manufacturing execution. Building on a strong foundation of cloud, data, and advanced analytics, we are embedding AI-driven intelligence into core processes to enable real-time, autonomous, and insight-led decision-making, marking a shift from digital enablement to outcome-driven operations at scale.

Our transformation is anchored in an enterprise-wide innovation approach led by our Centre of Excellence (CoE), which drives the identification, incubation, and scaling of high-impact use cases across the organisation. Our strategic partnerships with leading technology providers and a growing startup ecosystem enable rapid experimentation and adoption of advanced technologies, enhancing agility and reducing time-to-market. A dedicated cross-functional team ensures strong alignment with business priorities, translating innovation into measurable outcomes and accelerating enterprise-wide adoption.

Digital intervention areas

Renewables

We continue to leverage technology as a key catalyst for growth and differentiation across utility-scale renewable business. A channel partner-centric platform strengthened the end-to-end lifecycle, while deep integration with Salesforce Sales & Service, SAP, and partner applications enabled real-time visibility, faster turnaround, and operational agility. Customer-centric digital journeys, supported by Generative AI, Agentic AI, and Voice AI, further enhanced engagement, reach, and conversion.

Key initiatives

  • Deployment of AI/ML-driven rooftop installation quality assurance, enabling Right First Time installations through image-based validation and real-time feedback, significantly reducing inspection timelines and improving installation quality
  • Advanced sales, channel, and marketing analytics with real-time dashboards enabling visibility into revenue, operations, inventory, service trends, and campaign effectiveness, supporting faster decisions and improved productivity
  • Adoption of a global solar generation loss breakdown analytics framework integrating plant telemetry, physics-based models, and AI/ML analytics to deliver standardised and high-accuracy loss insights
  • Implementation of predictive maintenance across critical solar assets, along with digitised daily generation reporting and mobile-enabled field execution to enhance operational effectiveness
  • Wind O&M advanced analytics enabling end-to-end performance visibility, early anomaly detection, predictive maintenance, and near-term performance simulation
  • Deployment of integrated platforms such as Renewables Data Lake and unified analytics environments (RBS 2.0) for real-time monitoring of uptime, MTTR, performance losses, and operational KPIs across assets
  • Advanced asset health monitoring through inverter analytics, drone-enabled inspections, and centralised monitoring platforms such as CCRA and RT-NOC, improving reliability and remote operations
  • AI/ML-based solar generation forecasting models enhancing day-ahead and intraday scheduling and dispatch
  • AI/ML-driven safety monitoring systems using computer vision to detect unsafe conditions and operational hazards across sites

Transmission and Distribution

We are advancing from digital foundations to intelligence at scale through a series of technology-led interventions aimed at improving efficiency, reliability, and grid resilience across Transmission and Distribution. Focused initiatives across commercial, technical, and operational domains have driven measurable improvements in Aggregate Technical & Commercial (AT&C) loss reduction, while strengthening overall grid performance. At the same time, we are building next-generation capabilities to enable data-driven energy optimisation, seamless grid operations, and enhanced decision-making through integrated platforms and advanced analytics.

Key initiatives

  • Detection and prevention of theft using OCR image-based analytics (earth sign, reverse sign, seal tampering), along with digitalisation of DT and consumer auto-indexing processes through 11 kV feeder shutdowns
  • Pattern-based detection of TD/PD cases with incremental readings but no billing, and advanced consumption analytics using billing data (MDI vs consumption, seasonal trends), supported by analytical tools for detailed meter data review
  • Deployment of Advanced Power Planner integrating renewables, pumped storage, battery storage, and market intelligence to enable dynamic, hourly energy mix optimisation, improved storage utilisation, and round-the-clock renewable supply
  • AI-based demand and renewable forecasting models supporting optimal energy mix decisions while maintaining grid stability under varying demand and seasonal conditions
  • Implementation of unified, scalable platforms for grid and AMI operations, including centralised smart meter connectivity and monitoring, and unified billing and collection systems to enhance uptime, real-time visibility, and operational consistency
  • Integration of telemetry with Advanced Distribution Management Systems (ADMS), combining AI/ML-driven insights on asset performance, network load, anomaly detection, fault prediction, and alarm prioritisation to enable proactive operations and faster incident response
  • Deployment of Distributed Energy Resource Management System (DERMS) integrated with ADMS to enable dynamic supply-demand balancing, enhanced voltage and power quality management, and improved utilisation of distributed energy resources

New-age Energy Solutions

We are scaling our new energy solutions portfolio through integrated digital platforms and intelligent ecosystems. In FY26, accelerated growth in the Residential Solar Rooftop segment under the PM Surya Ghar Yojana (PMSGY) led to the development of a scalable digital ecosystem supporting expansion across geographies and customer segments. Our EV charging platform, EZ Charge, continued to enhance its capabilities, while advancements in energy storage models enabled more flexible and efficient energy use. Supported by strong analytics and interoperable frameworks, these initiatives are accelerating adoption and the energy transition.

Key initiatives

  • Scaled the EZ Charge platform to 5.64 lakh registered users, 30.22 lakh charging sessions, and 259.64 million units of energy delivered, with in-car and app-less charging capabilities enabling users to locate, book, pay for, and control charging through vehicle infotainment systems
  • Enhanced EV customer experience through trip planner, advanced notifications, Time-of-Day (ToD) charging, and improved booking management for a more personalised and efficient charging journey
  • Strengthened EV business intelligence through advanced dashboards providing insights into user behaviour, charger utilisation, and key business KPIs, enabling optimised network performance and ecosystem expansion
  • Enabled ecosystem integrations, including autocharge capability and interoperability with OEMs, fleet partners, and platforms such as Google Maps, improving charger discovery, accessibility, and utilisation
  • Established a digital foundation for observability and monitoring of Battery Energy Storage Systems (BESS), enabling real-time insights, optimised dispatch, enhanced grid reliability, and support for renewable integration and peak demand management
  • Developed a Peer-to-Peer (P2P) energy trading platform enabling prosumers to trade excess rooftop solar energy across networks, supported by AI/ML-based forecasting and price optimisation
  • Deployed EnerUni, an AI-powered Energy-as-a-Service (EAAS) platform for C&I customers, enabling forecasting, real-time demand-supply matching, optimised energy portfolio management, and improved Overall Equipment Effectiveness (OEE), without additional hardware
  • Developed Beckn-enabled Unified Bharat eCharge (UBeC), an interoperable digital ecosystem enabling a unified EV charging marketplace across participating networks
  • Strengthened the rooftop solar ecosystem through scalable digital platforms supporting the full lifecycle, from lead generation and partner onboarding to installation and commissioning, along with advanced analytics to improve sales, operational excellence, and customer engagement

Thermal and Hydro

We are leveraging AI/ML and digital solutions to enhance plant performance, operational efficiency, and reliability across the generation portfolio, with a strong focus on data-driven optimisation and predictive insights.

Key initiatives

  • Deployment of a Boiler Digital Twin, an AI/ML-based model that predicts real-time plant behaviour and provides actionable insights to optimise heat rate and other controllable parameters using historical data and advanced algorithms
  • Implementation of a Construction Digital Twin to simulate real-time project progress, predict delays and risks, and recommend proactive actions to improve efficiency, cost control, and timelines
  • AI/ML-based Boiler Tube Performance solution that continuously monitors process, acoustic, and thermal data to detect early patterns, enabling predictive alerts, reducing forced outages, and improving safety and maintenance efficiency
  • Merit Order optimisation solution that enables real-time unit load allocation by ranking thermal units based on cost and efficiency under dynamic grid conditions, ensuring economical and compliant operations
  • ML-based specific water optimisation model using real-time water quality and environmental data to improve cooling water efficiency, enable intelligent blowdown control, and reduce specific water consumption

Customer experience

We continue to place customer-centricity at the core of our technology initiatives, strengthening engagement through enhanced self-service capabilities, improved digital journeys, and proactive, AI-led interactions. The use of Generative AI, Agentic AI, and Voice AI has enabled intelligent automation across touchpoints, improving responsiveness, reach, and conversion, and contributing to measurable gains in Customer Satisfaction (CSAT) and Net Promoter Score (NPS).

Key initiatives

  • Deployment of a unified customer ecosystem through My Tata Power Plus (web and mobile), enabling customers to track consumption, manage billing and payments, raise and monitor service requests, access offers, and view rooftop solar warranty and generation data
  • Integration of customer and channel partner platforms such as CP Mobile App & Web Portal, Rooftop Customer App, and Salesforce Marketing Cloud to enable seamless lead capture, order management, partner onboarding, and automated communications
  • AI/ML-based customer insight solutions, including Bidgely, providing appliance-level energy usage disaggregation along with features such as High Bill Analyzer, Bill Projection, and Usage Threshold Alerts to enable informed decision-making
  • AI-enabled Customer Email Care leveraging intent analysis to generate contextual responses and improve turnaround times and service quality
  • Expansion of digital engagement channels including WhatsAppbased support, voice AI agents, and marketing automation tools to enable real-time interaction, faster lead qualification, and proactive communication
  • Integration with Digi-Locker to enable convenient access to billing information and support credential verification for services such as peerto-peer energy trading

Operations and supply chain

We are strengthening operational efficiency and cost optimisation across manufacturing and supply chain through advanced analytics, digital platforms, and AI/ML-driven interventions. Enhanced visibility into production and financial performance, along with integrated digital tools, is enabling more informed decision-making, improved execution, and greater operational control across the value chain.

Key initiatives

  • Deployment of manufacturing and operations analytics to provide granular, product portfolio-level visibility into production efficiency, cost of production, and sales performance, enabling a unified view of operational and commercial outcomes
  • Implementation of subsidy tracking and monitoring frameworks to ensure timely realisation and improved financial control, enhancing transparency and decision-making
  • AI/ML-driven initiatives to improve production yield through intelligent process optimisation, enable predictive maintenance to reduce downtime and extend asset life, and optimise end-to-end supply chain alignment
  • Near real-time monitoring of modules and cells to provide continuous visibility into performance, quality, and operational anomalies for faster and more informed decisions
  • Integration of production planning and procurement optimisation platforms with SAP to enable efficient material planning and improve procurement efficiency
  • SAP-MES integration and automated serial number capture in module manufacturing to enhance production efficiency, quality assurance, and traceability
  • Deployment of digital tools across the project lifecycle, including costing dashboards, finance analytics, land acquisition automation, and integrated tracking systems to improve productivity, cost control, and execution transparency
  • Gen AI-enabled contract management and Smart Bid AI solutions to accelerate tender evaluation, contract analysis, and EPC project governance, strengthening commercial decision-making and risk management
  • Digitisation of coal supply chain management through a platform enabling real-time monitoring of quantity and quality, reconciliation of transporter-wise data, and reduction in fuel costs while ensuring compliance
  • Use of field-force mobility solutions and digitised reporting systems to improve coordination, accelerate workflows, and enhance overall execution efficiency

Cybersecurity and data privacy

We continue to strengthen our cyber resilience through a comprehensive information security framework spanning both IT and OT environments, ensuring secure, reliable, and uninterrupted operations across the enterprise.

Key initiatives

  • Implementation of a defence-in-depth architecture with layered controls across network, application, and endpoint security, along with identity and access management and data protection to eliminate single points of failure
  • Strict IT-OT segmentation, including network segregation, deployment of secure Demilitarised Zones (DMZs), and controlled remote access through secure gateways and jump servers to protect critical operational systems
  • Establishment of a 24/7 Security Operations Centre (SOC) for real-time threat detection and response, leveraging advanced analytics and threat intelligence to identify and mitigate risks proactively
  • Strengthening incident preparedness through periodic cyber drills, defined response playbooks, and integration with business continuity and disaster recovery frameworks to ensure rapid containment and minimal disruption
  • Implementation of robust data privacy practices, including comprehensive policies for collection, usage, and protection of personal data, supported by transparent communication channels for reporting privacy concerns
  • Continued focus on enhancing OT-specific threat detection, advancing zero trust architecture across IT and OT environments, expanding automation in security operations, and building a cyber-aware culture through employee awareness initiatives
Stories in focus
Story in focus

Enabling intelligent energy management at scale

Energy systems today are more connected than ever, yet less coordinated. With distributed assets, fluctuating demand and rising renewable integration, utilities and large Commercial and Industrial (C&I) enterprises are grappling with volatility and fragmented data across systems. What they need is not more visibility, but unified, real-time control.

At Tata Power, we are addressing this through EnerUni: an integrated, AI-powered platform that brings visibility, intelligence, and optimisation into one cohesive system.

One platform, unified control

EnerUni is an end-to-end Energy-as-a-Service (EaaS) platform that integrates the entire energy lifecycle (supply, demand, generation, trading, and analytics) into a single digital backbone. Developed in collaboration with Tata Consultancy Services, it replaces siloed systems with a connected interface where organisations can monitor and manage energy across locations seamlessly. Backed by IoT-enabled data, advanced dashboards, and AI/ML capabilities, the platform delivers real-time visibility, enables demand and generation forecasting, and optimises consumption through automated controls, making energy more predictable, manageable, and aligned with business performance.

Built on a flexible, service-led model, EnerUni eliminates the need for significant upfront investments while simplifying energy management. Its modular architecture allows organisations to scale capabilities across monitoring, portfolio optimisation, renewable integration, and power trading, aligned to evolving business needs.

Driving measurable impact

  • Up to 20% reduction in energy consumption
  • ~26% tariff savings through demand and time-of-day optimisation
  • Improved asset utilisation and overall operational efficiency
  • Real-time insights enabling faster, data-driven decision-making
  • Enhanced forecasting for better risk management and regulatory compliance
  • Integration of renewables, carbon tracking, and progress towards Net Zero goals

EnerUni enables organisations to operate with greater control, resilience, and efficiency, ensuring that energy is not just consumed, but intelligently managed.

Field engineer at a solar installation
Story in focus

Building consumer-centric energy systems through Energy Insights and Innovation Lab (EIIL)

Wind turbines and digital energy management

More than just deploying clean energy at scale, India’s energy transition is also about developing an understanding of how energy is consumed, how grids respond to changing demand patterns, and how data, behavioural insights, and digital intelligence together create more resilient, flexible, and consumer-centric energy systems.

The Energy Insights and Innovation Lab (EIIL) is advancing our vision. A first-of-its-kind collaboration, the Lab has been established in partnership with the London School of Economics and Political Science (LSE) and the International Growth Centre (IGC), a global research centre based at LSE.

Leveraging research, data and operational scale

The Lab combines expertise in behavioural science, data analytics, energy systems modelling, and policy research with our operational scale and digital infrastructure.

As urbanisation, cooling demand, electric mobility, and digital infrastructure drive electricity demand growth, EIIL focuses on enabling cleaner, smarter, and more flexible energy systems while managing rising demand.

With our experience of serving over 13 million consumers, we provide the scale, smart meter and IoT-enabled infrastructure, and implementation capabilities needed to deploy scalable demand-side solutions. Supported by rigorous research and experimentation, EIIL strengthens demand-side management, grid resilience, and long-term decarbonisation.

The Lab is a differentiator, integrating research, digital infrastructure, and on-ground capabilities to translate insights into scalable solutions with measurable impact.

Augmenting demand-side intelligence

As renewable penetration increases and electricity systems become more dynamic, managing peak demand is becoming critical for grid reliability and affordability. Using analytics, behavioural insights, smart meter, and IoT data, EIIL conducts scalable demand-side pilots and real-time experimentation to improve system efficiency, consumer flexibility, and renewable energy integration. Through data-driven interventions and intelligent consumer engagement, EIIL is helping optimise electricity demand while enhancing customer participation in the energy ecosystem.

Supporting policy, tariff design and consumer-centric innovation

Through empirical analysis grounded in operational and consumer data, the Lab enables utilities and policymakers to better evaluate strategies related to affordability, energy equity, renewable integration and future electricity market design.

Beyond operational optimisation, EIIL is helping redefine the relationship between consumers and energy. Through behavioural insights and digital intelligence, the Lab is enabling more consumer-centric approaches ranging from tariff reduction strategies and flexible consumption programmes to value-added energy services and AI-enabled consumer intelligence applications.

Powering India’s future energy ecosystem

As India progresses towards its renewable energy and net-zero ambitions, platforms such as EIIL will be instrumental in shaping the future of energy systems. Tata Power is building a smarter and more adaptive energy ecosystem that strengthens reliability, customer engagement and India’s clean energy transition at scale.

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