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Tata Power Discoms receive higher Consumer Service Ratings for FY23 among utilities nationwide

31 Jan 2024

~ Tata Power Delhi Distribution Limited (TPDDL) among top discoms achieving A+ (highest) ranking among the 62 rated DISCOMs in the country ~

~ Four Odisha Discoms witness higher ranking in the latest CSRD Report released by the Ministry of Power; receive A rating on operational reliability, one of the crucial parameters to determine the overall grade~

Mumbai, January 31, 2024: Tata Power led six Discoms which are serving over 13 million consumers across various parts of the country have been featured among the top-rated discoms in the country.

Company's power distribution utilities in Delhi and Odisha have received higher rankings in the third edition of the Consumer Service Ratings of DISCOMs (CSRD Report) released by the Ministry of Power. The report captures the current status of consumer services across various DISCOMs.

The Hon'ble Union Minister for Power and New & Renewable Energy Shri R. K. Singh launched the third edition of the CSRD Report during the Review Planning & Monitoring (RPM) meeting of the power sector held in New Delhi on January 18 and 19, 2024.

As per the ratings, Tata Power Delhi Distribution Ltd. (TPDDL), a joint venture of Tata Power and Delhi Government, is among the top discoms, achieving an A+ (highest) ranking among all the 62 rated DISCOMs in the country.

The four discoms of Odisha, where Tata Power is a majority stakeholder, too have seen a rise in their ranking in this edition compared to the grades received in FY22.

TP Central Odisha Distribution Ltd. (TPCODL), TP Northern Odisha Distribution Ltd. (TPNODL), and TP Western Odisha Distribution Ltd. (TPWODL)—all three discoms—have seen their grades jump to B+ during FY2022-23. Similarly, TP Southern Odisha Distribution Ltd. (TPSODL) too saw its rank improve to B grade as compared to the last fiscal. These Discoms have managed to receive A rating on operational reliability front, one of the crucial parameters that determine the overall grade.

Acknowledging the CSRD ratings, Dr Praveer Sinha, CEO &MD Tata Power. “All our Discoms have done exceedingly well by securing improvements in their ranking in the CSRD Report for FY23. The Delhi Discom has been a national benchmark, and with our commitment to reforms, the four Odisha Discoms are also emulating the same level of excellence with better operational reliability and customer service. We are proud to play a crucial role in the transformation of the distribution sector."

In Mumbai too, Tata Power Discom has held its last year rating with A+ in operational reliability parameter.

Tata Power is serving over 13 million customers through its distribution businesses across New Delhi (Tata Power-DDL) and Odisha (TP Western, TP Southern, TP Central and TP Northern Odisha Distribution Limited) and Ajmer (TP Ajmer Distribution Limited). Tata Power is at the forefront of India's ambition to secure greater energy stability for its citizens while positioning its economy for a low carbon future.

CSRD Report, an annual rating exercise initiated in 2021, rigorously analyses DISCOMs/ Power Departments on four broad parameters, namely Operational Reliability; Connection &Other Services; Metering, Billing & Collection; and Fault Rectification & Grievance Redressal.

The full report can be accessed here:


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