~Second and successful year marked by a string of consumer-centric initiatives~
~Digital push increases online collection of bills by 72 percent~
Tata Power, India’s largest integrated power company, today announced that its special purpose vehicle ‘TP Ajmer Distribution Ltd (TPADL) completed its second successful year of operating and maintaining the distribution network in Ajmer City, which includes City Division-I and City Division-II areas.
During this period the company undertook key consumer-centric initiatives which include the launch of the mobile app, setting up a 24x7 customer call centre and the introduction of new digital payment options for the consumers’ convenience.
The digital initiatives introduced during the year helped in increasing the online collection of bills by 72 percent (year on year). It also indicated a high success rate in resolving customer complaints at the first attempt. Thus, improved consumer services helped in reduction of repeat footfall by about 83 percent during this period.
Since inception of the distribution franchisee operation, TPADL added more than 10,000 new connections. Over 36,164 static meters were replaced with electronic meters. The company has successfully reduce the Aggregate Technical & Commercial loss by 10.77%.
Additionally, during the summer season TPADL comfortably managed the peak load of 128.35 MW in June’19, which is higher by 14.54 percent compared to last year. The company could achieve this feat by continuously maintaining its 33KV and 11KV lines along with the distribution transformers.
Mr Minesh Dave , President – Transmission & Distribution, Tata Power and Chairman, TPADL said, “TPADL, despite its relatively young age has been a pioneer in several customer-centric initiatives. These combined with the digital push has made the second year a very successful and fruitful year. On behalf of everyone in Tata Power family, I congratulate our Ajmer team for a year of commendable performance. We thank AVVNL for their co-operation and guidance and the people of Ajmer for their continued support.”
Mr Gajanan Kale, CEO, TPADL, said, “Many of our customer-centric initiatives started bearing results immediately. It will continue into the third and many more years to come. Similarly, we will also continue our digital push which in turn will help improve the overall customer service quality.”
Other key initiatives taken during the second year include:
- 20 new vehicles deployed for meter installation
- On-site testing activity started through Independent authority
- Dedicated single window Consumer Service Centre establishment
- New Connection Camp at high loss area
- Public Hearing Forum on all Saturday
- Enabling remote operations and reduction the restoration timing and increase the operational efficiency of all 19 Grids which are connected through SCADA system
- In predictive maintenance using thermo-scanning. Identification of hot spots at early stage before actual breakdown and minimize the shutdown period
- Network strengthen activity for AT&C loss reduction
- Addition in distribution transformer installed capacity by 20 MVA
- 100 percent tree trimming activities done on the 11KV and 33KV feeders
TP Ajmer Distribution Limited (TPADL) is a Special Purpose Vehicle (SPV) formed by Tata Power through its subsidiary Tata Power Delhi Distribution Limited has signed Distribution Franchisee Agreement (DFA) with Ajmer Vidyut Vitran Nigam Limited (AVVNL) to cater to the power requirements of customers in Ajmer for a period of 20 years which will be responsible for operating and maintaining the distribution network in Ajmer City, which includes City Division-I and City Division-II areas. It will also be responsible for managing the billing and collections in the said areas. TP Ajmer Distribution Limited will work closely with the existing employees of AVVNL, Government of Rajasthan, and its elected representatives, officials in electricity department as well as law enforcement agencies to serve customers with efficiency and ensure superior customer care that is synonymous with Tata Power.
Tata Power is India’s largest integrated power company and, together with its subsidiaries & jointly controlled entities, has an installed capacity of 10957 MW. A pioneer in the field, it has a presence across the entire power value chain: Generation of renewable as well as conventional power including hydro and thermal energy; transmission & distribution, trading and coal & freight logistics. With renewable energy assets in solar and wind accounting for 30% of the company's portfolio, Tata Power is a leader in clean energy generation. In line with the company's view on sustainable and clean energy development, Tata Power is steering the transformation of utilities to integrated solutions by looking at new business growth in EV charging & storage, distributed generation & rooftops, microgrids and home automation & smart meters.
It has successful public-private partnerships in generation, transmission & distribution in India namely: ‘Tata Power Delhi Distribution Ltd.’ with Delhi Vidyut Board for distribution in North Delhi; 'Tata Power Ajmer Distribution Ltd.' with Ajmer Vidyut Vitran Nigam Ltd. for distribution in Ajmer; 'Powerlinks Transmission Ltd.' with Power Grid Corporation of India Ltd. for evacuation of Power from Tala hydro plant in Bhutan to Delhi; 'Maithon Power Ltd.' with Damodar Valley Corporation for a 1050 MW Mega Power Project at Jharkhand. Tata Power is serving more than 2.6 million distribution consumers in India and has developed the country’s first 4000 MW Ultra Mega Power Project at Mundra (Gujarat) based on super-critical technology.
With growing international focus, Tata Power's global presence includes strategic investments in Indonesia through a 30% stake in the coal company PT Kaltim Prima Coal (KPC); 26% stake in mines at PT Baramulti Suksessarana Tbk (BSSR); in Singapore through Trust Energy Resources; in South Africa through a joint venture called ‘Cennergi’ to develop projects in sub-Sahara Africa; in Zambia through a 50:50 joint venture with ZESCO for 120 MW Hydro project; in Georgia through AGL which is a joint venture with Clean Energy, Norway & IFC for development of 187 MW hydro project; in Bhutan through a hydro project in partnership with The Royal Government of Bhutan.
With its 103 years track record of technology leadership, project execution excellence, world-class safety processes, customer care and driving green initiatives, Tata Power is poised for multi-fold growth and committed to 'lighting up lives' for generations to come. Visit us at: www.tatapower.com
