- Coming up soon with a all Women CRC in Cuttack, first time by any utility in Odisha
- Launching new CRC at Puri for superior service
- CRC to be entirely run by well-trained officials to deliver enhanced customer experience
TP Central Odisha Distribution Ltd. (TPCODL), a joint venture between Tata Power and the Government of Odisha Tata Power, would be launching two new Customer Relations Centres (CRC) in Cuttack and Puri. With this recent addition, the number of Tata Power's CRC chains now stands at 3 Customer Relation Centres in Odisha and an overall increase of XX CRCs including New Delhi, Mumbai and Ajmer.
Both the CRCs will be entirely managed by a team of well trained men and women officials who are trained to handle a gamut of customer service offerings such as new power supply applications, monthly bill payments, addressal of customers' queries & concerns along with other customer related services at the CRC. An all women customer care centre will be started in Cuttack and will be the first by any utility in Odisda.
Speaking on this occasion, Mr M. Shenbagam, Chief Executive Officer, TP Central Odisha Distribution Limited said, "We have come a long way since the inauguration of our first CRC in Bhubneshwar. These two new CRCs in Odisha will cater to customers in Cuttack and Puri, with an aim to create customer delight by delivering innovative services and solutions. Our CRCs will provide our customers with easy access to a number of services and the opportunity to directly interact with us, all under one roof."
In 2018, the company created a new milestone by inaugurating India's first All-Women CRC for its Mumbai customers, a first by any power utility in India. With this, Tata Power has smooth and successfully operational chain of over 5 All-Women CRCs across Mumbai, Delhi and Ajmer.
As part of its 3D Approach i.e. Develop, Deliver and Delight, Tata Power develops insights into customer needs, delivers quality products and services and ensures customer delight by offering a great experience. This resonates with Tata Power's commitment to continuously exceed customer expectations and be considered as the most admired organisation in the power sector. As customer centricity hold pride position at Tata Power in their value-creation journey, their focus of operations continue to revolve around meeting the high expectations that their consumers have come to expect of their preferred power utility company.
About Tata Power:
Tata Power is India's largest integrated power company and, together with its subsidiaries & jointly controlled entities, has an installed/ managed capacity of 12,772 MW. A pioneer in the field, it has a presence across the entire power value chain - generation of renewable as well as conventional power including hydro and thermal energy, transmission & distribution, trading and coal & freight logistics. With nearly 2.7 GW of renewable energy assets in solar and wind and another 1.2 GW of hydro and waste heat based assets, Tata Power has 3.9 GW of clean energy generation. This accounts for 31% of the company's portfolio making Tata Power a leader in clean energy generation. In line with the company's view on sustainable and clean energy development, Tata Power is steering the transformation of utilities to integrated solutions by looking at new business growth in EV charging & storage, distributed generation & rooftops, micro grids and home automation & smart meters. It has successful public-private partnerships in generation, transmission & distribution in India, namely ‘Tata Power Delhi Distribution Ltd.' with Delhi Vidyut Board for distribution in North Delhi; 'Tata Power Ajmer Distribution Ltd.' with Ajmer Vidyut Vitran Nigam Ltd. for distribution in Ajmer; 'Powerlinks Transmission Ltd.' with Power Grid Corporation of India Ltd. for evacuation of Power from Tala hydro plant in Bhutan to Delhi; 'Maithon Power Ltd.' with Damodar Valley Corporation for a 1050 MW Mega Power Project at Jharkhand. Tata Power is serving more than 5 million distribution consumers in India and has developed the country's first 4000 MW Ultra Mega Power Project at Mundra (Gujarat) based on super-critical technology. On 1st June, 2020, Tata Power has formally commenced its Joint Venture with Govt of Odisha for distribution and retail supply of electricity in Odisha's five circles consisting of Bhubaneshwar, Cuttack, Puri, Paradeep and Dhenekal. Tata Power holds 51 percent equity with management control in TP Central Odisha Distribution Limited.
With its 105 years track record of technology leadership, project execution excellence, world-class safety processes, customer care and driving green initiatives, Tata Power is poised for multi-fold growth and committed to 'lighting up lives' for generations to come. Visit us at: www.tatapower.com
