TP Central Odisha Distribution Ltd. (TPCODL), a joint venture between Tata Power and the Government of Odisha, inaugurated its Second All Women Customer Care Center at Puri Division Office. The Customer Care Center was inaugurated by Mrs. Itishree Nayak, Dy Collector, Puri in the presence of TPCODL’s senior management and women employees.
The CCC will be entirely managed by a team of women officials who are trained to handle a gamut of customer service offerings such as new power supply applications, monthly bill payments, addressing to customers’ queries & concerns along with other customer-related services at the CCC thereby, strengthening their participation in offering excellent services.
It is also fully equipped with a queue management system, self-help kiosk and feedback tab for providing a better customer experience.
Speaking on this occasion, Mr M. Shenbagam, Chief Executive Officer, TP Central Odisha Distribution Limited said, ““ We are extremely delighted to inaugurate our second all women customer Care center. Through this CCC we aim to deliver enhanced customer experience by our well trained & customer centric women executives. “
In December 2020, TPCODL inaugurated its First All Women Customer Care Center at Badam badi, Cuttack to influence the employability and empowerment of the local women, a first by any power utility in Odisha. With this, Tata Power has a smooth and successfully operational chain of over 5 All-Women CRCs across Mumbai, Delhi and Ajmer.
Tata Power is India’s largest integrated power company and, together with its subsidiaries & jointly controlled entities, has an installed/ managed capacity of 12,772 MW. A pioneer in the field, it has a presence across the entire power value chain - generation of renewable as well as conventional power including hydro and thermal energy, transmission & distribution, trading and coal & freight logistics. With nearly 2.6GW of renewable energy assets in solar and wind accounting for 30% of the company's portfolio, Tata Power is a leader in clean energy generation. In line with the company's view on sustainable and clean energy development, Tata Power is steering the transformation of utilities to integrated solutions by looking at new business growth in EV charging & storage, distributed generation & rooftops, micro grids and home automation & smart meters. It boasts of an elaborate EV charging ecosystem with over 300 charging points across 40 different cities under the EZ Charge brand and recently reached commissioned the 100th Solar Microgrid project. It has successful public-private partnerships in generation, transmission & distribution in India, namely ‘Tata Power Delhi Distribution Ltd.’ with Delhi Vidyut Board for distribution in North Delhi; 'Tata Power Ajmer Distribution Ltd.' with Ajmer Vidyut Vitran Nigam Ltd. for distribution in Ajmer; 'Powerlinks Transmission Ltd.' with Power Grid Corporation of India Ltd. for evacuation of Power from Tala hydro plant in Bhutan to Delhi; 'Maithon Power Ltd.' with Damodar Valley Corporation for a 1050 MW Mega Power Project at Jharkhand. It recently entered into a public-private partnership for Central, Western and Southern part of Odisha namely, “Tata Power Central Odisha Distribution Company Limited (TPCODL), TP Western Odisha Distribution Limited (TPWODL) and TP Southern Odisha Distribution Limited (TPSODL)” respectively. Tata Power is serving more than 9.5 million distribution consumers in India and has developed the country’s first 4000 MW Ultra Mega Power Project at Mundra (Gujarat) based on super-critical technology.
