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08 Mar 2022 -Mumbai Tata Power launches 'Ujala' service for visually impaired customers in Mumbai
~ Electricity bill will be made available in Braille ~

Tata Power, one of India's leading integrated power companies, has announced the launch of electricity bills in Braille - a new service named the 'Ujala' for blind and partially sighted customers in Mumbai. The unique service would be available free of cost for customers in Mumbai .

This new initiative demonstrates Tata Power's commitment to being an inclusive and caring service provider. ‘UJALA’, will assist the special needs of visually impaired customers who will now be empowered to understand the various components of their power supply bill, such as their consumer number, billed units, registered consumer details, bill due date & discount date, amount payable by discount date and due date, emergency contact details, etc.  Ease in understanding will also enable such consumers in making choices towards energy conservation and adopting a sustainable living.

Mr. Sanjay Banga, President, Tata Power, said, “We think that all of our customers are entitled to the highest level of care and respect, and that taking small but deliberate actions to improve their convenience can increase customer loyalty. 'Ujala' is one such initiative that will provide crucial information on electricity bills in braille to visually impaired persons, allowing them to make informed decisions about how to use electricity more efficiently."

Recently, the company has also introduced a unique customer service initiative called 'Varishtha Nagrik - Sanmman Seva’ in which the company provides doorstep bill payment cheque pick-up service to all its senior citizen customers in Mumbai.

The customer can call up Tata Power toll-free number 18002095161 to avail these services.

About Tata Power:

Tata Power (NSE: TATA POWER; BSE: 500400) is one of India’s largest integrated power companies and together with its subsidiaries and jointly controlled entities, has an installed/managed capacity of 13,171 MW. The Company is India's most progressive green energy brand, with operations across the entire power value chain - generation of renewable as well as conventional power including hydro and thermal energy, transmission & distribution, coal & freight, logistics, and trading.

The Company had developed the country’s first Ultra Mega Power Project at Mundra (Gujarat) based on super-critical technology. With 4.3 GW of clean energy generation from solar, wind, hydro, and waste heat recovery accounting for 33% of the overall portfolio, the company is a leader in clean energy generation.

It has successful public-private partnerships in generation, transmission & distribution in India viz: Powerlink’s Transmission Ltd. with Power Grid Corporation of India Ltd. for evacuation of Power from Tala hydro plant in Bhutan to Delhi, Maithon Power Ltd. with Damodar Valley Corporation for a 1,050 MW Mega Power Project at Jharkhand.

Tata Power is currently serving more than 12 million consumers via its Discoms, under public-private partnership model viz Tata Power Delhi Distribution Ltd. with Government of Delhi in North Delhi, TP Northern Odisha Distribution Limited, TP Central Odisha Distribution Limited, TP Western Odisha Distribution Limited, and TP Southern Odisha Distribution Limited with Government of Odisha.

With a focus on sustainable and clean energy development, Tata Power is steering the transformation as an integrated solutions provider by looking at new business growth in distributed generation through rooftop solar and microgrids, storage solutions, EV charging infrastructure, ESCO, home automation & smart meters et al.

With its 107 years track record of technology advancements, project execution excellence, world-class safety processes, customer care, and green initiatives, Tata Power is well poised for multi-fold growth and is committed to lighting up lives for generations to come. For more information visit us at: www.tatapower.com

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