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TP Ajmer Distribution Limited Launches WhatsApp Service for Seamless Customer Interaction

25 Aug 2023

- Appeals consumers to make use of WhatsApp Service for any power supply and safety related issue

- Consumers just need to send a 'Hi' on + 91 7412012222

TP Ajmer Distribution Limited (TPADL) has launched a WhatsApp service to provide seamless customer interaction and support. This service was inaugurated by Mr. N. S. Nirwan, MD, Ajmer Vidyut Vitran Nigam Limited (AVVNL), and Mr. Manoj Salvi, CEO, TPADL, Ajmer, along with other senior officials, at the ceremony held at the Takshashila Conference Hall in the Hathibhata Power House Office of TPADL.

The service is available to all TPADL consumers in the Ajmer area and can be access from anywhere.  To use the service, consumer has to just send “Hi” message on the WhatsApp number (91 7412012222) and then the automatic BOT would take over and register the complaint. The service was launched in response to the high volume of complaints that TPADL received during the recent storm Biparjoy, which resulted in long wait times for customers. The WhatsApp service will allow customers to submit complaints directly to TPADL, and the company will work to resolve them promptly. Currently, facility is provided to lodge Power supply & Safety related complaints through this service.

Mr. Manoj Salvi, CEO, TPADL, said, “Our consumers' convenience and satisfaction are paramount to us and with the introduction of this WhatsApp service we will be able to serve them better. Through this service, we are not only streamlining complaint submissions but also providing prompt feedback through WhatsApp. Going ahead, this service is set to become a cornerstone in addressing all consumers’ complaints in our distribution area.”

Mr. N. S. Nirwan, MD, AVVNL, said, “We are happy to launch a WhatsApp service for addressing our consumer's complaints more effectively and in a seamless way. We are confident that beyond the rapid assistance it promises, this service will signify a new era of customer engagement and augment overall satisfaction.”

The launch of the WhatsApp service is part of TPADL's ongoing commitment to providing excellent customer service. The company is confident that the service will be well-received by its consumers and will help to improve the overall customer experience.

About Tata Power:

Tata Power (NSE: TATAPOWER; BSE:500400) is one of India’s largest integrated power companies and together with its subsidiaries and jointly controlled entities, has an installed/managed capacity of  14,321 MW. The Company has a presence across the entire power value chain - generation of renewable as well as conventional power including hydro and thermal energy, transmission & distribution, and trading. The Company developed the country’s first Ultra Mega Power Project at Mundra (Gujarat) based on super-critical technology. With 5,461 MW of clean energy generation from solar, wind, hydro, and waste heat recovery accounting for 38% of the overall portfolio, the company is a leader in clean energy generation. It has successful public-private partnerships in generation, transmission & distribution in India viz: Powerlinks Transmission Ltd. with Power Grid Corporation of India Ltd. for evacuation of Power from the Tala hydro plant in Bhutan to Delhi, Maithon Power Ltd. with Damodar Valley Corporation for a 1,050 MW Mega Power Project at Jharkhand.

Tata Power is currently serving more than 12.9 million consumers via its Discoms, under a public-private partnership model viz Tata Power Delhi Distribution Ltd. with the Government of Delhi in North Delhi, TP Northern Odisha Distribution Limited, TP Central Odisha Distribution Limited, TP Western Odisha Distribution Limited, and TP Southern Odisha Distribution Limited with Government of Odisha.

With a focus on sustainable and clean energy development, Tata Power is steering the transformation as an integrated solutions provider by looking at new business growth in distributed generation through rooftop solar and microgrids, storage solutions, EV charging infrastructure, ESCO, home automation & smart meters et al. In its 108 years track record of technology advancements, project execution excellence, world-class safety processes, customer care and green initiatives, Tata Power is well poised for multi-fold growth and is committed to lighting up lives for generations to come. For more information visit us at: www.tatapower.com

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