Media Releases

- Mumbai

Press Note - Tata Power's Digital Service speeds up Ease of Getting New Electricity Connections in Mumbai

24 May 2024

Tata Power's Digital Service speeds up Ease of Getting New Electricity Connections in Mumbai

• Submit just 3 documents on company portal to energise your connection in 7 days

Mumbai, 22nd May, 2024: Tata Power, one of India’s largest integrated power companies, has revolutionized the way customers obtain new connections with a fully digitalized approach that completes the whole process within seven days. This innovative, user-friendly approach, accessible through the online customer portal by submitting just three documents - application form, identity proof and ownership proof eliminates the hassle of paperwork, making it easier and faster for customers to get a new connection.

To maintain complete transparency, post submission of application form, site visit is carried out and estimate is issued to consumer which includes application charges, service connection charges and security deposit. Secure online payment options are available to pay the charges. Once verification and payment processing are complete, a Tata Power engineer will visit the premises within seven days to establish the new connection.

Enabling customer convenience is not new to Tata Power. The company is amongst the first in the Distribution business to have a dedicated counter at all its 10 Customer Relation Centres and a doorstep bill payment/cheque pick-up service for all its senior citizen customers. It also provides electricity bill in braille for its blind and partially sighted customers free of cost under the 'Ujala' scheme in Mumbai.

Seamless adoption of the company's offerings is enabled through user-friendly options like the 'My Tata Power Mobile App, the Customer Portal , WhatsApp. Additionally, a diverse range of digital payment avenues, including Credit/Debit Cards, Net Banking, Digital Wallets & E-Wallets, NEFT/RTGS, BBPS, NACH, E-NACH accessible via the Customer Portal and My Tata Power Mobile App have been made available to ensure that customers have a delightful experience.

Initiatives such as 'Naam Badlav Pakhwada' and 'Go Digi get Lucky' are held across the city to help customers looking to change their name in their electricity bills and facilitate adoption of 'digital services' by providing awareness on digital access options, payment methods, e-wallet offers, conversion to e-bill, switching to green power, updating contact details etc.

Today, over 53% of Tata Power's consumer base in Mumbai Distribution has embraced paperless billing and more than 88% of bill payments are received digitally. Further, the company has illuminated over 36,543 homes in Mumbai with sustainable energy, resulting in the consumption of 340 million units of green power, offsetting 200 kilotons of carbon emissions annually.

Important Portals & Numbers - Tata Power Mumbai Distribution
Customer Portal
WhatsApp Number 7045116237
My Tata Power App

5 Easy steps to get a new Tata Power connection:

  1. New Electricity Connection application by consumer on portal/CRC
    1. Application Form
    2. Submission of identity proof and ownership proof
  2. Initial visit by Tata Power Team to site
  3. Estimate shared by Tata Power Team to consumer
  4. Payment of fees by consumer
  5. Connection Enabled

About Tata Power:

Tata Power is a leading integrated power company and a part of Tata Group, India’s largest multi-national business conglomerate. The company has a diversified portfolio of 14,707 MW, spanning across the entire power value chain - from renewable and conventional energy generation to transmission & distribution, trading, storage solutions and solar cells and module manufacturing. As a pioneer of clean energy transition in India, Tata Power has 5,593 MW of clean energy generation, which constitutes 40% of its total capacity. The company has also committed to achieve carbon neutrality before 2045.Tata Power has established India’s most comprehensive clean energy platform, with offerings such as rooftop solar, microgrids, storage solutions, EV charging infrastructure, home automation et al. The company has also attracted global investors to support its growth and vision. Tata Power has successfully partnered with public and private entities in generation, transmission & distribution sectors in India, serving approx.13 million customers across the country. To know more about Tata Power, visit


The following press release/announcement may contain forward-looking statements within the meaning of applicable securities laws and regulations. These statements are based on management's current views, expectations, assumptions, and projections regarding the Company's future performance, business plans, growth prospects, competitive and regulatory environment, and other related matters. Such forward-looking statements are subject to various risks and uncertainties, which may cause actual results to differ materially from those expressed or implied in the statements. Factors that could cause actual results to differ materially from those contemplated in the forward-looking statements are not limited to changes in economic conditions affecting demand/supply and price conditions in the domestic and overseas markets in which the Company operates, alterations in the business environment, fluctuations in Government regulations, laws, statutes, judicial pronouncements, and other incidental factors. The Company does not undertake any obligation to publicly update or revise any forward-looking statements based on subsequent events, information, or developments, except as required by applicable laws and regulations.

For further information, please contact:

Tata Power- Corporate Communications Adfactors PR:

Jyoti Kumar Bansal, Chief – Branding & Communications, Tata Power

Email :

Siddharth Gaur – Head PR, Tata Power

Email :

Siddharth Kumar, Adfactors PR

M: +91 9902929187

Email :


By clicking on the hyperlink, you will be leaving and entering a website operated by other parties. Tata Power does not control or endorse such websites and bears no responsibility.