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Newsletter November 2018

India's undisputed solar rooftop leader unveils residential solutions

Tata Power has launched an extensive residential rooftop solution, pan-India, where customers can save up to INR 50,000 annually for 25 years.

As pioneers in India's solar rooftop domain, we have installed the World's largest solar rooftop of 12 MW at RSSB-EES (multi-roof at a single site), the World's largest solar rooftop on a cricket stadium and India's largest solar carport at Cochin International Airport.

Ranked No. 1 Solar Rooftop EPC player by Bridge to India for four years in a row, our rooftop solutions offer cost-effective Green energy and a chance for consumers to earn from their idle rooftop space.

Learn how your rooftop can be your savings account - Click here to watch

Available in : Delhi

Mumbai

Ajmer

Bhubaneshwar

Making India EV Ready

Supporting the Indian Government's 'National electric mobility mission', Tata Power has launched EV charging stations for a range of vehicle categories, standards and specifications for private and public customers.

Tata Power established the first set of EV charging stations in Mumbai - India's financial capital. We recently partnered with Tata Motors, to support Maharashtra Government's vision to promote e-mobility by establishing public EV stations covering the wide expanse of Mumbai. We have also established EV charging networks in Delhi and Hyderabad.

kMost recently, Tata Power and HPCL have signed an MoU for setting up commercial-scale EV charging stations at HPCL retail outlets and other locations across India. Learn about our EV Charging solutions - Click here to watch

First utility in India to launch All Women Customer Care Centres

Believing in proactively strengthening women's participation in the power utility sector, Tata Power recently inaugurated the country's first all-women Customer Relations Centre (CRC) for power utility customers, entirely managed by a team of ladies who are trained to handle a gamut of customer service offerings.

All the functions from new power supply applications, monthly bill payments and other customer related services, including security at the CRC, are handled by women to deliver an enhanced customer experience.

Our Unique Value-Added Services for superior customer experience

Tata Power has pioneered various technologies and facilities to deliver service excellence and convenience, at all times, to our growing customer base.

Tata Power is the first power utility to offer chat bot services to our customers, accessible using any compatible Android or iOS mobile and Google Home devices. We recently launched a loyalty programme for Mumbai customers, where 'Power Rewards' can be earned and redeemed across brands through exclusive discounts and offers. We are also the first power utility in Mumbai to offer bill payments at 150+ Vodafone Mini Stores, as well as the first power utility to automate bill payments using e-NACH.

To help consumers understand their electricity usage patterns and take measures to reduce their power bill, we launched 'Know Your Electricity Consumption' - a daily energy management online tool for customers to view their power consumption trend.

Bringing Many Firsts in Technology & superior experience for India's Power Customer

Tata Power has always been the first in adopting world class technologies for the benefit of its customers.

QR Code: Tata Power became India's 1st power utility to introduce a dynamic QR code printed on customers' power supply bill for payments. Customers can scan the QR code with BHIM or any UPI linked bank apps and pay their bills without any hassle.

VoiceBOT: In the power utility sector, we are the first to offer VoiceBOT service Tina. Powered by Google Assistant all customer queries are addressed using any compatible Android or iOS mobile devices and Google Home devices.

'Power Rewards': We are the first to provide a 'Power Rewards' loyalty programme for Mumbai customers. Customers are awarded loyalty points on bill payments which can be redeemed across different brands/categories through exclusive discounts and offers.

e-NACH: We also are the first Power utility to automate bill payments using e-NACH. This service drastically cuts Turn-Around-Time (TAT) for online registration and increases customer convenience with registrations on-the-go.

Two tier Distribution Sub-station: On the technology front, Tata Power has commissioned Mumbai city's 1st "Multi Civic Amenities (MCA) Sub-station. We also deployed Mumbai's 1st "Two tier Distribution Sub-station" having ester oil filled power transformer on ground floor supported by HT and LT switchgear, auxiliaries on the second tier to save on space.

WhatsApp Service :Tata Power has also launched a WhatsApp Service for consumers, which provides a holistic customer experience by quick resolution of consumer queries and concerns.Chatbot-TINA: We also have a Chatbot-TINA (Tata Interactive Application) for query resolution. Available on Tata Power mobile app, Tata Power customer portal as well as Tata Power Facebook messenger, the service accessible 24*7 in Mumbai.

e-Wallets: Tata Power has supported India's Cashless Payment movement by encouraging digital payments through National Automated Clearing House (NACH) and e-Wallets such as Paytm, Amazon, Airtel money, Ola money, Pay Zapp, M-Pesa to name a few.

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