Change is the only thing constant and changing times call for changed measures. As a 103-year-old organization, that paved the way in technology leadership and witnessed the nation grow through different phases of change, we feel responsible in contributing to progress in various ways. India as a country has been on a brink of massive change post demonetisation when there was a big shift into digital payments.
The drastic change from 97 percent of India being a cash focused economy to a cashless one has helped us Being India's largest integrated power utility, we have also reaped benefits of this move and encouraged our customers to pay their bills online. Now, with the lockdown in place, we want more people to adopt the digital mode of payments as it's safe, hygienic and convenient. All you need is a click and your payment will be made. This also helps us to ensure that the power supply to all the hospitals, homes and other essential services remains uninterrupted.
Here are a few ways in which you can pay your bills on time online:
- Mobile Application: Our Tata Power mobile apps, that is compatible with Android and iOS platforms, across Mumbai, New Delhi and Ajmer offers a unique experience to consumers sue to real time integration with the system.
- E-Payment: Money (BHIM) App, Bharat Bill Payment System (BBPS), Debit/Credit Cards, Dynamic Bharat or UPI linked QR Codes, Net Banking, 15 plus e-Wallets, National Automated Clearing House (NACH), Online fund transfer (NEFT/ RTGS, IMPS)
- e-Wallets: We also encourage digital payments through National Automated Clearing House (NACH) and e-Wallets such as Paytm, Amazon Pay, Google Pay, Airtel money, Ola Money, Pay Zapp, RuPay, Phone Pe. You can also win rewards when you pay through these platforms.
- WhatsApp Service: As a popular platform that helps us to reach across, this remains one of our topmost. This also helps us to provide a holistic consumer experience to consumers. We can offer quick resolution of consumer concerns and queries and clear doubts regarding payment by connecting to the Tata Power Mumbai Whatsapp number 7045116237.
- Interactive bills: Tata Power Delhi consumers now can now get the audio details of overdue payment, due date etc, with the help of Interactive bills which are made available on email and sms links.
- e-NACH: This service helps in automated bill payments which drastically cuts Turn-Around-Time (TAT) for digital registration and enhances customer convenience with registrations that happen on-the-go.
- VoiceBOT Tina: This interactive application powered by Google Assistant helps consumers to use voice commands for different services such as billings and payments and consumer queries. It can be used on any compatible Android, iOS mobile devices and Google Home devices
- Customer Portal: This is our very own user-friendly and dynamic portal that enhances customers engagement with us at Tata Power helping us to provide the best-in-class host of services on finger-tips.
- QR Code: The Dynamic QR code that is printed on consumers' power supply bill can also be used for digital payments. The QR code can be scanned with BHIM or any UPI linked bank apps without any hassle
- Kaizala: Tata Power Mumbai has also started using Kaizala Mobile App for the delivery of digital bills. Consumer make payments through the app and remain in touch with Tata Power for all their needs from the comfort of their home! Download the Kaizala app and send your Consumer Account number and mobile number to Tata Power Whatsapp no – 7045116237 and get started.
- Lucky draw contest for Digital Consumers: Our consumers can also participate in the "Go Digi Get Lucky" a lucky draw contest for its Mumbai consumers. The contest has been designed exclusively to reward and felicitate Tata Power's digital customers. Eighteen consumers will be selected through lucky draw and three prizes of Rs.5,000, Rs.2,500 and Rs.1,000 are given on a monthly basis.
Multiple platforms and channels like these are facilitating digital payments. We have been one of the earliest adopters of digital technology and this has gone a long way in helping us be more customer-centric. In recent times, we have also launched digital initiatives that include Push-Pull SMS, E-Services and Online Submission of Applications for New Power Supply Connection, GIS-based tablets for site visit and verification, e-payment, chatbot and real-time response to consumer e-mails. The e-services accepts 19 different kinds of online applications. Given the lockdown situation amid the Covid-19 crisis, we have continued to operate the Mundra UMPP, Gujarat which provides power at low cost to consumers. We have stepped up our efforts digitally and otherwise to ensure that power runs seamlessly across home, hospitals and sector. However, we also hope that in these challenging times, we receive our payments digitally on time as this will help us in ensuring uninterrupted power supply as always.