Tata Power Central Odisha Distribution Ltd (TPCODL), a joint venture between Tata Power and the Government of Odisha, recently inaugurated a new Customer Care Centre (CCC) at Nayagarh. With this recent addition, the number of TPCODL CCC chains now stand at five Customer Care Centres in Odisha.
The CCC was inaugurated by Dr. Poma Tudu, Collector and District Magistrate, Nayagarh District in the presence of TPCODL’s Senior Management and employees.
It will be entirely managed by a team of officials who are trained to handle a gamut of customer service offerings such as new power supply applications, monthly bill payments, addressing to customers’ queries & concerns along with other customer related services at the centre thereby, strengthening their participation in offering excellent services.
Besides this, in order to provide better customer experience, the CCC is fully equipped with a Queue Management System for efficient management of customer footfall at the centre, a Self Help Kiosk as well as a Feedback Tab to capture customer’s feedback on the services rendered at the centre.
Speaking on the occasion, Mr. M. Shenbagam, Chief Executive Officer, Tata Power Central Odisha Distribution Limited said, “We are extremely delighted to inaugurate our new CCC in Nayagarh. Our aim is to consistently offer customers an easy access to a gamut of services and create customer delight through our innovative solutions, all under one roof.”
Last year, TPCODL inaugurated four CCCs including one at Bhubaneswar and two All Women CCC at Cuttack and Puri to influence the employability and empowerment of the local women. This is the 5th CCC of TPCODL.
In 2018, Tata Power created a new milestone by inaugurating India's first All-Women CCC for its Mumbai customers, a first by any power utility in India. With this, Tata Power has smooth and successfully operational chain of over 5 All-Women CCCs across Mumbai, Delhi and Ajmer.
Tata Power is India’s largest integrated power company and, together with its subsidiaries & jointly controlled entities, has an installed/ managed capacity of 12,792 MW. A pioneer in the field, it has a presence across the entire power value chain - generation of renewable as well as conventional power including hydro and thermal energy, transmission & distribution, trading and coal & freight logistics. With nearly 2.7 GW of renewable energy assets in solar and wind and another 1.2 GW of hydro and waste-heat based assets, Tata Power has 3.9 GW of clean energy generation. This accounts for 31% of the Company's portfolio making Tata Power a leader in clean energy generation. In line with the Company's view on sustainable and clean energy development, Tata Power is steering the transformation of utilities to integrated solutions by looking at new business growth in EV charging & storage, distributed generation & rooftops, micro grids and home automation & smart meters. It has successful public-private partnerships in generation, transmission & distribution in India, namely ‘Tata Power Delhi Distribution Ltd.’ with Delhi Vidyut Board for distribution in North Delhi; 'Tata Power Ajmer Distribution Ltd.' with Ajmer Vidyut Vitaran Nigam Ltd. for distribution in Ajmer; 'Powerlinks Transmission Ltd.' with Power Grid Corporation of India Ltd. for evacuation of Power from Tala hydro plant in Bhutan to Delhi; 'Maithon Power Ltd.' with Damodar Valley Corporation for a 1050 MW Mega Power Project at Jharkhand. Tata Power is serving more than 9.5 million distribution consumers in India and has developed the country’s first 4000 MW Ultra Mega Power Project at Mundra (Gujarat) based on super-critical technology.
With its 105 years track record of technology leadership, project execution excellence, world-class safety processes, customer care and driving green initiatives, Tata Power is poised for multi-fold growth and committed to 'lighting up lives' for generations to come. Visit us at: www.tatapower.com
