Tata Power EZ HOME - Privacy Policy

Effective Date: 01.01.2021

This privacy policy applies to the use of the Tata Power EZ Home mobile application, (the "App") and the service offered by Tata Power, including through use of the Tata Power Enabled Smart IOT Devices (collectively, the "Services"). By using this App and the Services or by transmitting information to us by email or other electronic means, you agree to this privacy policy.

Changes to Privacy Policy

We may change and update this privacy policy from time to time and for any significant changes affecting your personally identifiable information, we will update the App accordingly and provide written notice to you, which, for these purposes, shall include an email sent to the email address you have on file with us. If you disagree with any change, you must stop using the services. The continued use of the services will be considered as acceptance of the change.

Information Collection and Usage

We may collect the App data to obtain information regarding the location of Tata Power Enabled Smart IOT Devices, User ID details, device control records, energy consumption records and other similar data related to the Services that Tata Power may make available through the App. We may also collect certain operational and demographic information which is non-personally identifiable in nature in order to understand how users uses devices and the App and to improve your experience of using the App.

We may also collect certain personally identifiable information if you sign up for the Service or use the Service or send email or other communication to us, in order to process your inquiries, respond to your requests and improve our Services. All of this information used to specifically identify you is called "User Information" in this privacy policy. We only collect User Information that you provide to us or have given us permission to collect.

We use the User Information in order to process the application, to provide the Services to the customers and users and to otherwise communicate with you as a customer or user regarding the Services. We reserve the right to send you certain communications relating to your use of the Services, such as service announcements, notices about new features or information on the Services, administrative messages and communications regarding your account as well as advertisements from Tata Power or its partners and you will have an opportunity to opt out of receiving them. We may also collect information via online surveys or polls. Participation in these surveys or polls is entirely voluntary and you may easily decline to participate.

From time to time, you may receive offers through the App from other businesses. These offers may require you to provide information to them if you choose to accept their offers. These offers are made by the businesses themselves and Tata Power disclaims any responsibility for any information provided by you to any such other businesses. Tata Power may receive information from these regarding your response to their offers so that Tata Power may better tailor your user experience.

Information Sharing

Tata Power does not share User Information with any third-party in a way that would personally identify you. However, we may do so in the following circumstances:

  • as part of a merger, acquisition or any form of sale of some or all of Tata Power assets or business,
  • to our service providers and other contractors for the purposes of providing services to us;
  • to resolve customer disputes or inquiries;
  • in the event of insolvency, in which your personal information would be transferred as one of Tata Power’s business assets; and
  • where we are legally obligated to disclose information to any governmental or regulatory authority.

We may aggregate information and data about you and your use of the App and Services and provide such aggregated information and data to advertisers for marketing or promotional purposes. In these circumstances, we do not disclose information that could be used to personally identify you.

Security Measures

Tata Power uses standard industry practice to protect User Information against unauthorized access. However, you should keep in mind that the App and Services are run on software, hardware and networks, any component of which may from time to time require maintenance or experience problems or breaches of security beyond our control and for which we are not responsible.

Links to Third-Party Websites and Third Party Services

This App may contain links to third party sites. Access to any other Internet site linked to this App is at the user’s own risk and Tata Power is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. Tata Power provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.

Tata Power Enabled Smart IoT Devices are capable of being controlled through voice commands through third party systems and applications like Amazon Alexa and Google Home. For use of the feature, you will need to authorize the third-party systems (software and networks), to use data from the App. If you choose to use this feature, you acknowledge that Tata Power is not responsible for the treatment, processing or use of the data by these third-party systems.

Accessing Your User Information

We will try to update your User Information as we become aware of changes. However, we will be able to serve you best if you update your User Information or notify us of by a written request for changes to (or errors in) your User Information by contacting Tata Power Customer Services at the address given in Clause 9.

Governing Law and Dispute Resolution

You agree that any dispute over privacy or the terms contained in this privacy policy will be governed by the laws of India and all disputes arising out of or in connection with this Agreement shall be finally settled by arbitration to be held in Mumbai.

Contact Us

Please contact us at care@tatapower.com if you have any questions.