Tata Power Central Odisha Distribution Ltd (TPCODL), a joint venture between Tata Power and the Government of Odisha, inaugurates its Master Customer Care Center at Power House Square in Bhubaneswar today. The Customer Care Center was inaugurated by Mr. U. N. Behera, Chairman, Odisha State Electricity Regulatory Commission (OERC) in the presence of TPCODL’s senior management and employees.
With an aim to provide reliable power supply and ensure customer satisfaction, TPCODL has established the Customer Care Centre for providing services like bill payment, New Connection Registration, different type of query resolution and complaint registration pertaining to operation and commercial services.
In addition to this, the Centre is fully equipped with modern equipments for customer convenience like Queue Management System for managing the customer footfall efficiently at the Centre, E –Kiosk for all type of information like New Connection / duplicate bill / Customer billing history etc.
Speaking on the occasion, Mr. M. Shenbagam, Chief Executive Officer, Tata Power Central Odisha Distribution Limited said, “The Customer Care Center is a one stop solution for our customers where they can pay their monthly bills, raise their queries or complaints and also apply for new connection. Customer Care Center will be run by well-trained staff in all areas of distribution to offer efficient services. Our effort is to provide enhanced customer experience to our customers.
Apart from these, a Feedback Tab has also been installed to capture customer’s feedback on the services rendered at the Centre to further improve the services.
Tata Power is India’s largest integrated power company and, together with its subsidiaries & jointly controlled entities, has an installed/ managed capacity of 12,742 MW. A pioneer in the field, it has a presence across the entire power value chain - generation of renewable as well as conventional power including hydro and thermal energy, transmission & distribution, trading and coal & freight logistics. With nearly 2.6GW of renewable energy assets in solar and wind accounting for 30% of the company's portfolio, Tata Power is a leader in clean energy generation. In line with the company's view on sustainable and clean energy development, Tata Power is steering the transformation of utilities to integrated solutions by looking at new business growth in EV charging & storage, distributed generation & rooftops, micro grids and home automation & smart meters. It has successful public-private partnerships in generation, transmission & distribution in India, namely ‘Tata Power Delhi Distribution Ltd.’ with Delhi Vidyut Board for distribution in North Delhi; 'Tata Power Ajmer Distribution Ltd.' with Ajmer Vidyut Vitran Nigam Ltd. for distribution in Ajmer; 'Powerlinks Transmission Ltd.' with Power Grid Corporation of India Ltd. for evacuation of Power from Tala hydro plant in Bhutan to Delhi; 'Maithon Power Ltd.' with Damodar Valley Corporation for a 1050 MW Mega Power Project at Jharkhand. Tata Power is serving more than 2.6 million distribution consumers in India and has developed the country’s first 4000 MW Ultra Mega Power Project at Mundra (Gujarat) based on super-critical technology. On 1st June, 2020, Tata Power has formally commenced its Joint Venture with Govt of Odisha for distribution and retail supply of electricity in Odisha’s five circles consisting of Bhubaneshwar, Cuttack, Puri, Paradeep and Dhenekal. Tata Power holds 51 percent equity with management control in TP Central Odisha Distribution Limited.
With its 105 years track record of technology leadership, project execution excellence, world-class safety processes, customer care and driving green initiatives, Tata Power is poised for multi-fold growth and committed to 'lighting up lives' for generations to come. Visit us at: www.tatapower.com
