Tata Power's Digital Service speeds up Ease of Getting New Electricity Connections in Mumbai
• Submit just 3 documents on company portal to energise your connection in 7 days
Mumbai, 22nd May, 2024:
Tata Power, one of India’s largest integrated power companies, has revolutionized the way customers obtain new
connections with a fully digitalized approach that completes the whole process within seven days. This
innovative, user-friendly approach, accessible through the online customer portal by submitting just three
documents - application form, identity proof and ownership proof eliminates the hassle of paperwork, making it
easier and faster for customers to get a new connection.
To maintain complete transparency, post submission of application form, site visit is carried out and estimate
is issued to consumer which includes application charges, service connection charges and security deposit.
Secure online payment options are available to pay the charges. Once verification and payment processing are
complete, a Tata Power engineer will visit the premises within seven days to establish the new connection.
Enabling customer convenience is not new to Tata Power. The company is amongst the first in the Distribution
business to have a dedicated counter at all its 10 Customer Relation Centres and a doorstep bill payment/cheque
pick-up service for all its senior citizen customers. It also provides electricity bill in braille for its blind
and partially sighted customers free of cost under the 'Ujala' scheme in Mumbai.
Seamless adoption of the company's offerings is enabled through user-friendly options like the 'My Tata Power
Mobile App, the Customer Portal , WhatsApp. Additionally, a diverse range of digital payment avenues, including
Credit/Debit Cards, Net Banking, Digital Wallets & E-Wallets, NEFT/RTGS, BBPS, NACH, E-NACH accessible via the
Customer Portal and My Tata Power Mobile App have been made available to ensure that customers have a delightful
experience.
Initiatives such as 'Naam Badlav Pakhwada' and 'Go Digi get Lucky' are held
across the city to help customers
looking to change their name in their electricity bills and facilitate adoption of 'digital services' by
providing awareness on digital access options, payment methods, e-wallet offers, conversion to e-bill, switching
to green power, updating contact details etc.
Today, over 53% of Tata Power's consumer base in Mumbai Distribution has embraced paperless billing and more
than 88% of bill payments are received digitally. Further, the company has illuminated over 36,543 homes in
Mumbai with sustainable energy, resulting in the consumption of 340 million units of green power, offsetting 200
kilotons of carbon emissions annually.
5 Easy steps to get a new Tata Power connection:
-
New Electricity Connection application by consumer on portal/CRC
- Application Form
- Submission of identity proof and ownership proof
- Initial visit by Tata Power Team to site
- Estimate shared by Tata Power Team to consumer
- Payment of fees by consumer
- Connection Enabled
About Tata Power:
Tata Power is a leading integrated power company and a part of Tata Group, India’s largest multi-national
business conglomerate.
The company has a diversified portfolio of 14,707 MW, spanning across the entire power value chain - from
renewable and
conventional energy generation to transmission & distribution, trading, storage solutions and solar cells and
module manufacturing.
As a pioneer of clean energy transition in India, Tata Power has 5,593 MW of clean energy generation, which
constitutes 40% of its
total capacity. The company has also committed to achieve carbon neutrality before 2045.Tata Power has
established India’s most
comprehensive clean energy platform, with offerings such as rooftop solar, microgrids, storage solutions, EV
charging infrastructure,
home automation et al. The company has also attracted global investors to support its growth and vision. Tata
Power has successfully
partnered with public and private entities in generation, transmission & distribution sectors in India, serving
approx.13 million
customers across the country. To know more about Tata Power, visit
www.tatapower.com
Disclaimer:
The following press release/announcement may contain forward-looking statements within the
meaning of applicable securities laws
and regulations. These statements are based on management's current views, expectations, assumptions, and
projections regarding
the Company's future performance, business plans, growth prospects, competitive and regulatory environment, and
other related
matters. Such forward-looking statements are subject to various risks and uncertainties, which may cause actual
results to differ
materially from those expressed or implied in the statements. Factors that could cause actual results to differ
materially from those
contemplated in the forward-looking statements are not limited to changes in economic conditions affecting
demand/supply and price
conditions in the domestic and overseas markets in which the Company operates, alterations in the business
environment, fluctuations
in Government regulations, laws, statutes, judicial pronouncements, and other incidental factors. The Company
does not undertake
any obligation to publicly update or revise any forward-looking statements based on subsequent events,
information, or developments,
except as required by applicable laws and regulations.
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