Inside Cover - Illuminating Rural Odisha: Bidyut Seva Kendras Empower Customer-Centricity

How Tata Power is empowering rural Odisha through Bidyut Seva Kendras and customer-focused services

 

Tata Power is transforming rural Odisha by setting up over 3,400 Bidyut Seva Kendras that bring essential services like bill payments and meter readings closer to customers. Nearly 30,000 technicians and 900 “Bijuli Didis” from women’s self-help groups support these centers, boosting local employment and trust. The company also teamed up with 5,800+ Common Service Centres to make online bill payments easier for rural users. This customer-first approach is lighting up lives and empowering communities, making electricity access simpler, faster, and more reliable across Odisha’s villages.